{"id":1774,"date":"2021-05-12T15:35:49","date_gmt":"2021-05-12T05:35:49","guid":{"rendered":"https:\/\/staging.pointpod.com\/?page_id=1774"},"modified":"2022-11-16T08:42:52","modified_gmt":"2022-11-15T22:42:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/pointpod.com\/nz\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section  class='av_textblock_section av-kom45jgs-8295a93fcb635efa5f6488b264ced350 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-size: 12pt;\"><a href=\"#shipping\"><strong>Shipping Policy<\/strong><\/a><\/span><\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-kom4mkn9-abf12968ebfb9fafe8c88d726f0a0c4c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-size: 12pt;\"><a href=\"#warranty\"><strong>Warranty Policy<\/strong><\/a><\/span><\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-kom4p4a7-c6afd6b548f59282326280a8f1ceb4ff '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-size: 12pt;\"><a href=\"#returns\"><strong>Returns &amp; Change Of Mind Policy<\/strong><\/a><\/span><\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-kom6b6cr-a64cea6ccd2f3652572ccc40e318fadf '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-size: 12pt;\"><a href=\"#exchange\"><strong>Exchange Policy<\/strong><\/a><\/span><\/p>\n<\/div><\/section>\n<div  class='hr av-2w2lwu-28164af67c5699279a0b0898456c786b hr-default  avia-builder-el-4  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-kol4pnof-2386458f590a5190ccf7968c4b5f2592 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"text-decoration: underline;\"><a id=\"shipping\"><\/a>Shipping<\/span><\/p>\n<p style=\"text-align: center;\">Orders placed Monday &#8211; Friday will ship within 24hr (this may change for<\/p>\n<p style=\"text-align: center;\">weekends, holidays and items on backorder)<\/p>\n<p style=\"text-align: center;\">For backordered items we will contact you.<\/p>\n<p style=\"text-align: center;\">Shipping for Australia is charged at $25 AUD flat rate for the first item and $10 AUD per extra item<\/p>\n<p style=\"text-align: center;\">Shipping for New Zealand is charged at $55 NZD flat rate for the first item and $10 NZD per extra item<\/p>\n<p style=\"text-align: center;\">All items are shipped via Australia Post with signature on delivery and tracking<\/p>\n<p style=\"text-align: center;\">Shipping Transit times are 1-7 days for Australia and 5+ days for New Zealand<\/p>\n<p style=\"text-align: center;\"><u>International Shipping<\/u><\/p>\n<p style=\"text-align: center;\">We currently only ship internationally to New Zealand<\/p>\n<\/div><\/section>\n<div  class='hr av-29pzv2-e50c3ed6fcff80d42285a4cfdbabcff4 hr-default  avia-builder-el-6  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-5u1rla-d0338afd9150faa83a83408a83b9a69a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><\/div><\/section>\n<section  class='av_textblock_section av-4cwtum-92774b7a67dff6f617c2e59beaed8296 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"text-decoration: underline;\"><a id=\"warranty\"><\/a>Warranty<\/span><\/p>\n<p style=\"text-align: center;\">Point Pod&#8217;s come with a 2 year warranty on all parts and labour.<\/p>\n<p style=\"text-align: center;\">Point Pod&#8217;s are designed to be easily removed and don&#8217;t need a tradesperson, please see video link below for removal guidance.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/youtu.be\/IBAu_OPDrbU\">Point Pod removal video<\/a><\/p>\n<\/div><\/section>\n<div  class='hr av-1z5zb2-32db4fd42de36c4eeed26aad4860fa04 hr-default  avia-builder-el-9  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-2wyrbi-9cbb322560748a226d5315333598f46f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"text-decoration: underline;\"><a id=\"returns\"><\/a>Returns &amp; Change of Mind<\/span><\/p>\n<p style=\"text-align: center;\"><a id=\"return2\"><\/a>30 Day &#8211; Returns<\/p>\n<p style=\"text-align: center;\">Requirements for returns and C.O.M Policy<\/p>\n<p style=\"text-align: center;\">returned within 30 days of the order being received;<\/p>\n<p style=\"text-align: center;\">as new and are not used, worn, or opened and have all original packaging and tags in-tact (including any package seals (if any) being unbroken);<\/p>\n<p style=\"text-align: center;\">in a resalable condition;<\/p>\n<p style=\"text-align: center;\">not damaged in any way.<\/p>\n<p style=\"text-align: center;\">The customer bears the risk of return and is responsible for the costs of return postage and a restocking fee of up to 30%<\/p>\n<p style=\"text-align: center;\">The goods will only be refunded once the goods are confirmed as received.<\/p>\n<\/div><\/section>\n<div  class='hr av-412372-8533f816fce8117c6050e1e1c2c69b4c hr-default  avia-builder-el-11  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-kom6bwxf-0ae37da5539e7f034f19153763976012 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"text-decoration: underline;\"><a id=\"exchange\"><\/a>Exchange<\/span><\/p>\n<p style=\"text-align: center;\">If you have chosen the wrong model Point Pod for your application,<\/p>\n<p style=\"text-align: center;\">we are happy to exchange if for a different model,<\/p>\n<p style=\"text-align: center;\">if the unit meets our <a href=\"#return2\">returns\/change of mind policy\u00a0<\/a><\/p>\n<p style=\"text-align: center;\">If there is a difference in price you will either be refunded or required to pay the difference<\/p>\n<p style=\"text-align: center;\">Buyer assumes all shipping costs for any exchange<\/p>\n<\/div><\/section>\n<div  class='hr av-31lxu6-69de2c0109807e74c9303d38f5a9b0e3 hr-default  avia-builder-el-13  el_after_av_textblock  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1774","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Point Pod<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pointpod.com\/nz\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Point Pod\" 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