Orders placed Monday to Friday are generally processed within 24 hours. Processing times may vary on weekends, public holidays, or for items that are temporarily out of stock.
If an item is on backorder, we will contact you with an update.
All North American orders are shipped from our warehouse in Dallas, Texas.
We use UPS for delivery and, where practical, aim to select a service with an estimated transit time of approximately 3 business days. Delivery times may vary depending on the destination, service availability, and shipping cost.
Tracking details will be provided once your order has been dispatched.
Point Pod’s come with a 2 year warranty on all parts and labour.
For warranty issues Point Pod will cover all shipping costs and labour.
If we receive your Point Pod and it’s deemed a non-warranty issue then you’ll bear the costs of all the shipping, Point Pod will fix the unit for free.
Point Pod’s are designed to be easily removed and don’t need a tradesperson, please see video link below for removal guidance.
Requirements for returns and C.O.M Policy
returned within 30 days of the order being received;
as new and are not used, worn, or opened and have all original packaging and tags intact (including any package seals (if any) being unbroken);
in a resalable condition;
not damaged in any way.
The customer bears the risk of return and is responsible for the costs of return postage and a restocking fee of 10%, and a 5% transaction fee.
The original shipping cost will be deducted from the refund.
The goods will only be refunded once the goods are confirmed as received.
All approved refunds will only be transferred via a Direct Bank Transfer.
If you have chosen the wrong model Point Pod for your application,
we are happy to exchange if for a different model,
if the unit meets our returns/change of mind policy
If there is a difference in price you will either be refunded or required to pay the difference
Buyer assumes all shipping costs for any exchange