Shipping

Orders placed Monday – Friday will ship within 24hr (this may change for

weekends, holidays and items on backorder)

For backordered items we will contact you.

Shipping for Australia is charged at $25 AUD flat rate for the first item and $10 AUD per extra item

Shipping for New Zealand is charged at $55 NZD flat rate for the first item and $10 NZD per extra item

All items are shipped via Australia Post with signature on delivery and tracking

Shipping Transit times are 1-7 days for Australia and 5+ days for New Zealand

International Shipping

We currently only ship internationally to New Zealand

Warranty

Point Pod’s come with a 2 year warranty on all parts and labour.

Point Pod’s are designed to be easily removed and don’t need a tradesperson, please see video link below for removal guidance.

Point Pod removal video

Returns & Change of Mind

30 Day – Returns

Requirements for returns and C.O.M Policy

returned within 30 days of the order being received;

as new and are not used, worn, or opened and have all original packaging and tags in-tact (including any package seals (if any) being unbroken);

in a resalable condition;

not damaged in any way.

The customer bears the risk of return and is responsible for the costs of return postage.

The goods will only be refunded once the goods are confirmed as received.

Exchange

If you have chosen the wrong model Point Pod for your application,

we are happy to exchange if for a different model,

if the unit meets our returns/change of mind policy 

If there is a difference in price you will either be refunded or required to pay the difference

Buyer assumes all shipping costs for any exchange